Question 1

Which areas do you serve?

Accepted Answer

We provide cleaning services in Stockholm and surrounding areas. Send us your address and we will confirm availability.

Question 2

How is the price calculated?

Accepted Answer

The price depends on the service, property size, scope, frequency and any additional tasks. You receive clear pricing before work begins.

Question 3

Are cleaning materials and equipment included?

Accepted Answer

This depends on the service and agreement. The quotation specifies what Klarglans provides and what must be available at the property.

Question 4

What happens if I am not satisfied?

Accepted Answer

Contact us as soon as possible. We will assess the matter and agree on a reasonable solution based on the service booked.

Question 5

What is included in home cleaning?

Accepted Answer

Home cleaning normally includes vacuuming, floor cleaning, dusting and cleaning of kitchens and bathrooms. The exact scope is stated in the checklist.

Question 6

Can the cleaning be customised?

Accepted Answer

Yes. We adapt the checklist to your priorities within the time and scope of the booked service.

Question 7

Do I need to be home?

Accepted Answer

No. We can agree on a secure arrangement for keys, access codes or another form of entry.

Question 8

What is included in move-out cleaning?

Accepted Answer

Move-out cleaning provides thorough cleaning of accessible areas throughout the property. The exact scope is stated in the checklist and quotation.

Question 9

Are windows, ovens and cupboards included?

Accepted Answer

They may be included when specified in the quotation. We require information about the property and windows to provide an accurate price.

Question 10

Does the property need to be empty?

Accepted Answer

The property should preferably be empty. Furniture or belongings left behind may restrict access to certain surfaces.

Question 11

Do you provide recurring office cleaning?

Accepted Answer

Yes. We create a cleaning plan based on the size, use and required frequency of the premises.

Question 12

Can you clean outside working hours?

Accepted Answer

Yes. Cleaning may be arranged before or after normal working hours, subject to agreement and availability.

Question 13

Are kitchens, toilets and shared areas included?

Accepted Answer

These areas may be included in the checklist. The quotation clearly states which areas and tasks are covered.

Question 14

What is the difference between deep cleaning and regular cleaning?

Accepted Answer

Deep cleaning is more comprehensive and focuses on surfaces and details not normally cleaned during every visit.

Question 15

When is deep cleaning recommended?

Accepted Answer

It may be suitable before a special occasion, after an extended period without cleaning or before recurring home cleaning begins.

Question 16

Do you clean both sides of the windows?

Accepted Answer

This depends on the window design, accessibility and safety. We confirm which surfaces can be cleaned before booking.

Question 17

Do you clean difficult-to-reach windows?

Accepted Answer

We first assess access and workplace-safety risks. Specialist equipment may need to be priced separately.

Question 18

What does post-construction cleaning include?

Accepted Answer

The service is adapted to the project and may include removing construction dust and cleaning floors, kitchens, bathrooms and fixed surfaces.

Question 19

Must construction work be completed first?

Accepted Answer

Building and installation work should normally be completed before final cleaning begins.

Question 20

Do you remove construction waste?

Accepted Answer

Removal of building materials and large waste is included only when expressly agreed.

Question 21

How do I request a quotation?

Accepted Answer

Complete the quotation form or contact info@klarglans.se. Include the service, address, property size and preferred date or frequency.

Question 22

Is a quotation request binding?

Accepted Answer

No. The booking is confirmed only after the customer accepts the quotation and receives confirmation.

Question 23

How do cancellations and rescheduling work?

Accepted Answer

Contact us as soon as possible. Any applicable terms are stated in the quotation or booking confirmation.

Frequently asked questions

General

Home cleaning

Move-out cleaning

Office cleaning

Deep cleaning

Window cleaning

Post-construction cleaning

Booking and payment

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